The purpose and scope of this statement
This statement applies to One Click who are a trading name of One Call Insurance Services Limited (referred to in this statement as “One Call”). The information included in the statement refers to the financial year ending the 31st of December 2024.
Definitions
One Call considers that modern slavery encompasses:
- human trafficking
- forced work, through mental or physical threat
- being owned or controlled by an employer through mental or physical abuse or the threat of abuse
- being dehumanised, treated as a commodity, or being bought or sold as property
- being physically constrained or to have restriction placed on freedom of movement.
Commitment
One Call acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015, section 54(1), and sets out the steps it has taken towards ensuring that there is no slavery or human trafficking in its business or supply chain.
One Call understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.
One Call does not enter into business with any other organisation, in the United Kingdom or abroad, which knowingly supports or is found to involve itself in slavery, servitude and forced or compulsory labour.
No labour provided to One Call in the pursuance of the provision of its own services is obtained by means of slavery or human trafficking.
Organisational Structure
One Call provides general insurance products to approximately 840,000 customers throughout the UK. One Call has its headquarters in Doncaster, South Yorkshire and operates solely within the UK, providing a range of personal, non-life insurance products to its customers.
One Call applies a multi-product and multi-distribution channel business model to sell to retail customers and businesses. Products can be purchased online, including via price comparison websites, via our own company website, and in our commercial business.
One Call Insurance Services Limited – Modern Slavery Statement June 2025 All staff are based in the UK, with the majority being engaged in the development, sale, and administration of insurance products. One Call does not therefore consider there to be a high risk that the people employed within its business are the victims of modern slavery or human trafficking.
Nevertheless, One Call has policies in place that strictly adhere to the minimum standards required in relation to its responsibilities under relevant employment legislation in the UK and in many cases exceeds those minimums in relation to its employees.
Supply Chain Structure
Supply chains can be broken down into a system of “tiers” based on the closeness to the business or the final product.
A Tier 1 supplier is a direct supplier to the organisation (a direct contract is held with the company), and a Tier 2 supplier is a supplier to a Tier 1 supplier. In essence, Tier 2 suppliers are the subcontractors or suppliers to the direct suppliers of the end product.
One Call uses a wide variety of suppliers. Our indirect supply chain provides us with the necessary services to run our business, which include technology, suppliers of facilities management services, such as cleaning providers and training providers. As an insurance broker it also engages with suppliers of goods and services where customers’ property has been lost or damaged, and medical and assistance services where customers have suffered accident or injury. One Call recognises that there is a risk that modern slavery and human trafficking may occur in supply chains of this nature.
One Call has procedures in place to ensure that there is oversight over the selection and management of all third-party suppliers. These procedures cover the due diligence process, contractual requirements, and ongoing relationship management. Where appropriate, provisions are also included in contracts that require suppliers to comply with the Modern Slavery Act and to provide information on request in relation to such compliance.
Organisational Policies
One Call operates the following policies that describe our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:
- Recruitment and Selection Policy
One Call has procedures in place that during the recruitment process, identity and right to work documentation are obtained in accordance with Home Office guidelines. Only individuals with the right to work in the UK are employed in its business.
- Diversity and Inclusion Policy
We recognise the importance of diversity and inclusion and the responsibility we own to improve social mobility. We ensure that all our recruitment policies and practices enable equality and are supported by our commitment to develop all our people regardless of background.
- Whistleblowing Policy
One Call has procedures in place to enable employees to raise concerns about wrongful behaviour within its business, including in relation to ethical standards, without fear of reprisal. These procedures are set out in the One Call Whistleblowing Policy which is reviewed at least annually. Ensuring the independence, autonomy, and effectiveness of the whistleblowing procedures in place, including those for the protection of staff raising concerns, is the responsibility of the Chair of the Audit Committee.
Assessing and Managing Risk
In general, One Call considers its exposure to slavery and human trafficking to be relatively limited. Nonetheless, it has taken steps to ensure that such practices do not take place in its business nor the business of any organisation that supplies goods and/or services to it.
Due Diligence in Relation to Modern Slavery
One Call conducts due diligence processes in relation to ensuring slavery and/or human trafficking does not take place in its organisation or supply chains, including conducting a review of the controls of its suppliers. Due diligence is conducted when considering taking on new suppliers, and regular reviews are conducted on existing suppliers’ contracts.
One Call also has procedures in place for ensuring that only individuals with the right to work in the UK are employed in its business. These procedures are reviewed annually, and where staff are engaged on a temporary basis using recruitment agencies, the agencies are required to undertake appropriate right to work and reference checks on One Call’s behalf. In addition, we will verify the practices of any new agency we’re using before accepting their candidates.
Training
The following training to staff is given to effectively implement its stance on modern slavery.
- Recruitment are trained to ensure that a right to work in the UK is in place prior to offering a position within the company.
- Recruitment, Training and HR staff are trained to ensure they know what forms of identification documents are acceptable, and how to check the identification documents of potential employees to determine their eligibility to work in the UK.
- Recruitment and HR staff are trained in conducting Right to Work checks on the GOV.UK website where it is required.
Steps
One Call has not, to its knowledge, conducted any business with another organisation which has been found to have involved itself with modern slavery.
In accordance with section 54(4) of the Modern Slavery Act 2015, One Call has taken the following steps to ensure that modern slavery is not taking place:
One Call’s Board Code of Conduct, which is set out in its High-Level Policies state that the business will aim to: “Article 4 -Exercise responsibilities to employees, customers, suppliers, and other relevant stakeholders, including the wider community. Article 5 – Comply with relevant laws, regulations and codes of practice, refrain from anticompetitive practices, and honour obligations and commitments.”
Modern Slavery and Ongoing Compliance
One Call has procedures in place to ensure ongoing compliance with the policies referenced in this statement. Adherence to the policies and applicable legislation and guidance is monitored by One Call’s Compliance department.
All concerns regarding modern slavery should be addressed to the Compliance department who will then undertake relevant action with regard to the Organisation’s obligations.
This statement is made in pursuance of s.54(1) of the Modern Slavery Act 2015 and will be reviewed for each financial year.
Approval and Signature
This statement has been approved by the Board of One Call Insurance Services Limited for the financial year ending 31 December 2024.
Nik Springthorpe
CEO of One Call Insurance Services Limited
25th June 2025