Bereavement & vulnerability

The loss of a loved one

Please accept our deepest condolences to you at this time.

We know that losing a loved one is incredibly difficult, so we’ve teamed up with Life Ledger to make it as easy as we can. Life Ledger offers a free and easy-to-use service that helps with handling the likes of insurance, water, electric, gas, banking, broadband and more.

Using their services is very simple and enables families to contact all of the businesses that were connected to the deceased from one place, so there’s no need to deal with any back and forth or trying to contact several different companies.

To make the process as easy as possible, we highly recommend visiting their website and creating a free account: https://lifeledger.com/

Further support

If you need support with handling your loved one’s policy, we will be more than happy to assist you. Our dedicated bereavement team are available to call on 01302 567800, Monday to Friday from 9am until 5:30pm.

So that we can process any changes or cancel the policy, please provide us with a copy of the policy holder’s death certificate. Proof of executor may also be required, so please have this to hand when you contact us.

You can also write to us, if you’d prefer to. Please include the policy holder’s full name and policy number, as well as your contact details and a copy of the death certificate so that we can process the file and contact you.

One Call Insurance Services Limited
First Point
Balby Carr Bank
Doncaster
South Yorkshire
DN4 5JQ

Are you struggling financially, elderly or vulnerable?

If you are experiencing financial difficulties, or you’re elderly or vulnerable and find yourself struggling to use our customer portal, please call us on 01302 567800.

Our dedicated team is available Monday to Friday from 9am until 5:30pm.

We hope you can understand that we’re trying to keep this phone line clear for customers who are struggling, so please consider whether you can self-serve on our customer portal before calling our vulnerable customer team.