You have requested a document from me, how can I upload this?
If we need any documents from you, we’ll send you an email with instructions on how to upload them through the Customer Portal. If you’re providing documents issued by another company, please ensure they are on company-headed paper and supplied in either PDF format or as a copy of the original letter. You can upload requested documents using the Upload Documents section of the Customer Portal.
Will my policy renew automatically?
All annual policies will automatically renew unless you make us aware otherwise. If you wish to stop your policy from automatically renewing, you can opt out prior to the renewal period via your account in the Customer Portal. If you are within the renewal period, you can contact our renewals team by Live Chat.
Will my personal information remain private and protected?
Here at One Click, we understand that you value your privacy, which is why we keep your contact details secure and only to be used by us. We will never pass your personal information on to other companies for any marketing purposes. If you would like to view more information on how your data will be used, please visit our privacy policy page.
Will making a change affect my level of cover?
It may. Changes to your policy, such as updating your vehicle, address, drivers, or personal circumstances, can affect the level of cover provided, your premium, excess, or policy terms. You’ll be given details of any changes before you confirm the amendment.
Will I be able to get a quote on the Customer Portal without making the change?
Yes, the portal will provide you with a quote before any changes are applied to your policy. This allows you to review any additional premium, administration fees, or adjustments that may result from the change you are making. If you’re happy with the quote, simply follow the on-screen instructions and proceed to the next step to confirm the change. Once completed, your policy will be updated and any revised documents will be made available in your account in the Customer Portal. If you decide not to proceed, your policy will remain unchanged.
Why is there a fee for a default?
When a payment is missed or changes need to be made to your payment arrangement, our finance provider may apply an administration fee to cover the costs of processing those changes and bringing your payments up to date. Any applicable fees will be outlined in your credit agreement and Direct Debit documentation provided by your finance provider. We recommend checking these documents for a full breakdown of any charges that may apply to your account.
Why has my policy been cancelled?
Your policy may have been cancelled because we were informed of a change in circumstances that affects your insurance, because either you or your insurer requested the cancellation, or because regular payments were not received. To find out the specific reason for your policy being cancelled, please contact a member of our team via Live Chat, who will be happy to help.
What should I do if I’m struggling to make my payments?
If you’re having difficulty keeping up with your payments, please contact us as soon as possible. We understand that financial circumstances can change, and we’re here to help. Getting in touch early gives us the best opportunity to discuss your situation and explore the options available to you. Ignoring missed payments could result in arrears, additional charges, or the cancellation of your policy. If you’re experiencing financial difficulties, please let us know so we can understand your circumstances and discuss how we may be able to assist.
What is an Insurance Product Information Document (IPID)?
An Insurance Product Information Document (IPID) is a summary of your insurance policy that highlights the main features, benefits, exclusions, and limitations of your cover. It should be read alongside your policy documents for full details.
What is my policy booklet?
Your policy booklet contains the full terms and conditions of your insurance cover, including what’s covered, what’s excluded, how to make a claim, and any conditions you need to meet. It should be read alongside your policy schedule and IPID.